At Steiner, everything we do is centered around customer satisfaction. From the moment you contact us, all the way to your first runoff of a Steiner cutting tool, our extensive network is at the ready to provide exceptional support.
All projects start with a thorough assessment of your needs. What problems are you facing – and how can we help solve them? Our application engineers can best determine these factors when you submit your online assessment form, which is typically followed up with a phone call.
Once the problem is identified and it is determined that Steiner offers a solution, we will generate a no-obligation quote and send it to you within 24 hours.
After Steiner receives an order, the tool is designed and approval drawings are sent to the customer. Our engineering team uses state-of-the art 3D modeling and design software to ensure consistency across all Steiner products and reduce the tool design lead time. Steiner will send the approval drawings and upon request, access to a 3D model file.
As soon as you approve and sign the design proposal, production begins. Typical lead times range from 3-4 weeks. All tools are made in-house and our quality and operations team will closely monitor production every step of the way, including a stringent final inspection and assessment prior to shipment.
After tool delivery, our dedicated team is on-call for assistance. Additionally, we have a national network of support and will enlist a local Steiner sales rep to help with your first tool runoff to guarantee success.
In the unlikely event that a tool does not perform or provide the solution as promised, Steiner will take the tool back free of charge.